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Latest News

CORONAVIRUIS

If you've been:

To Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)

To other parts of China including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if its mild)

To Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days  and have a cough, high temperature or shortness of breath ( even if its's mild)

In close contact with someone with confirmed CORONAVIRUS.

DO NOT GO TO THE SURGERY AND CALL NHS 111, STAY INDOORS AND AVOID CLOSE CONTACT WITH OTHER PEOPLE

Further information is available on NHS.UK.

PATIENT COMMUNICATIONS FOR GP PRACTICES: 31 March 2020

 

WEB TEXT

 

We are making some changes to how we look after patients because of the coronavirus outbreak.

This is so that we can keep our patients and staff safe and healthy and make best use of our resources.

The changes are in keeping with the government’s approach to protecting people against coronavirus by reducing contact to essential circumstances.

The main change is that we are reducing the need for patients to come into the practice by moving to telephone and video consultations where we can.  We are also making sure that you can get prescriptions without coming in.

Latest government advice on coronavirus

If you or anyone in your household has a high temperature or a new and continuous cough, even if those symptoms are mild, you should all stay at home. Don’t go to your GP or hospital; instead go to nhs.uk to check your symptoms and follow the specialist medical advice.

For medical help linked to coronavirus you can also contact the NHS 111 online coronavirus service.

Only call 111 if you cannot get online.

If you need medical help for any reason, do not visit the GP surgery, pharmacy or hospital.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or our surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

 

Appointments

When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you.  Please do not contact the practice for medical help linked to coronavirus. Follow the advice above.

We will initially arrange for a GP to call you back over the phone to assess your needs. If they can, the GP will provide you with advice there and then. If you need a further consultation, you will be that will be booked in for you.

Wherever possible, this consultation will be over the phone or by video if you have the equipment to be able to do this.

We are reviewing pre-booked appointments and may change these to a phone or video appointment if it is appropriate for us to do this, and of course we will let you know if we do change it.

We may offer you an appointment at the surgery but we will only do this if we think that you need to see or speak to a doctor or nurse in person, and we are sure that there is no risk to patients or staff.

Online services

In light of this new approach, appointments can’t be booked online any longer. But please do use other online services, including:

  • Ordering repeat prescriptions – please only order what you need
  • Checking your medical records

 

Repeat prescriptions

We aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to your nominated pharmacy. If you do not have a nominated pharmacy you can choose one online or ask your usual pharmacy to set this up for you.

 

If you currently manage your own prescription requests and your prescription can’t be sent through EPS to a nominated pharmacy you will need to contact the GP practice by telephone or online.  

 

Home deliveries

Please be aware that home deliveries by community pharmacy is not an NHS funded service. Some pharmacies do offer a delivery service which you may be charged for.

 

 

TEXT FOR SMS (45 words)

 

There are new arrangements for supporting patients. Because of the coronavirus pandemic we are taking steps to protect patients and staff by avoiding unnecessary trips to the surgery. Please visit our website to find out about appointments and how to order prescriptions and medical certificates. [Practice name]

 

 

answerphone message

 

Messages to include in an answerphone message:

  • The practice is putting in new arrangements to support patients because off the coronavirus pandemic.
  • We are taking steps to protect patients and staff by avoiding unnecessary trips to the surgery
  • If you are calling with concerns about coronavirus please use the NHS111 online coronavirus service at https://111.nhs.uk/covid-19. Only phone 111 if you are unable to get help online.
  • If you are calling about something else please leave your name, number and the problem you are calling about and we will call you back. We may offer you an appointment over the phone or online. We will only invite patients into the surgery if a doctor or nurse needs to see you in person and if we are sure that by coming in won’t be putting patients or staff at risk.
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online

 

 

 

                                                               

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