E Consults

The practice runs an appointment system which aims to help you see a doctor as quickly as possible. Our standard appointment times are Monday to Friday 08:00 to 18:30. We also offer evening and weekend appointments. Appointments for each day are divided as follows:

Routine appointments

• All appointments are pre-bookable for up to two weeks in advance.
• Each telephone call will be triaged in the first instance by a member of our reception team. They have been trained by our doctors, to ask certain questions to understand where best to place your query.
• A face-to-face appointment or a telephone consultation appointment will be booked with one of our GPs at a later date.
• You can also book a routine appointment by completing the surgery’s E consultation form on line

• Please read this before submitting online consults using the e consult form: Please keep your phone with you from the point that you submit your request. We aim to respond as quickly as possible and we may call or text you within minutes of receiving your request. For medical queries information provided will be assessed by a doctor the same working day and actioned appropriately. By submitting your request this allows our clinical team to offer the most appropriate care to a patient, based on the nature of your request, which may not necessarily be a GP, and with the right level of urgency. You may be asked for more information or offered an appointment within a very short turnaround time so again please keep your phone with you. This online service is available from 8:00am to 6:30pm on weekdays. Please note NHS regulations do not allow us to provide medical advice to patients abroad. Please contact us again when back in the UK. PLEASE BE AWARE DEPENDING ON YOUR SYMPTOMS YOU MAY BE REFERRED FOR TREATMENT WITH THE PHARMACIST OR LOCALLY URGENT CARE CENTRE  IF APPROPRIATE FOR YOUR AILMENT.

• Currently the surgery does not use the NHS app to book, change or cancel appointments appointments.

Urgent appointments

• The surgery runs an Urgent Appointments system for registered patients every day. These appointments are bookable from 8.00am on the day,  They can be booked via the telephone on 01923 224424

• Each telephone call will be triaged in the first instance by a member of our reception team. They have been trained by our doctors, to ask certain questions to understand where best to place your query.
• Please ensure you have booked in your arrival at the surgery with reception or through the electronic arrival system situated in the waiting room of the surgery.
• Please log your car registration details in the screen in the waiting room

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To book a weekend appointment please contact reception on 01923 224424

Chaperone Service

Our Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times, and the safety of everyone is of paramount importance. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend, on occasions you may prefer a formal chaperone to be present, for example a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Interpreter Service

This is available for both language and signing. Please contact reception, allowing a few days to arrange. A male or female can be requested