Welcome to Suthergrey House Medical Centre
Our dedicated team are here to help with all aspects of your health and social wellbeing. Our Online GP Access allows you to do many things from the comfort of your home such as order a repeat prescription, book or cancel an appointment, request advice and referrals.
Please register your car at reception each time you visit the surgery. The key pad is located in the waiting area. Please follow the instructions on the screen. If you receive a penalty charge, please contact the parking company on 0115 822 5027 as the surgery can not cancel or refund any charges.
Partners in Care
At Suthergrey House patients and healthcare professionals work together to ensure that the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that our patients' needs and the practice are always aligned.
Registrations
The practice is currently accepting new patients, please see here for registration details.
Contacting You....
We have introduced a texting service via your mobile phone to send you messages. These messages could be a reminder about an appointment, asking you to contact us to make an appointment for a review or a health check. In some instances we may confirm results of blood tests. We also may at times contact you via email. Please let us know if you do or do not wish to be contacted either by text or email, if you do wish to be contacted we will require you to come into the surgery and show a form of ID (photo if possible) and confirm your mobile and or email address.
You may have seen on the news that from Monday 17 May, doors at GP practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available for those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread.
GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe.
As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most.
Covid Restriction Update:
Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.
From the 19th July nothing will change at the surgery – patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating, but we know that when people come to us they are sick and vulnerable (and some cannot receive the Covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.
In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-Covid (face to face, by phone, by e consult and by video), not counting vaccinating most of the adult population twice in the last 6 months.
Suthergrey House has come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe for ALL patients and staff as we can.
OFFICIAL GOVERNMENT GUIDANCE
The most up-to-date public guidance is always online at https://www.nhs.uk/conditions/coronavirus-covid-19/
(Site updated 28/09/2021)